Frequently Asked Questions
Find answers to common questions about our collections and services
How do I care for my Frances Valentine handbag?
We recommend using a soft, dry cloth to remove any surface dirt. For leather items, a high-quality leather conditioner can be used sparingly to maintain suppleness.
Are your products available in physical boutiques?
Yes, we have several flagship locations and are also carried in select premium department stores nationwide.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure prompt delivery. Please contact customer service within one hour of placement to request any changes.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and duties are calculated at checkout.
How can I track my shipment?
Once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Affirm.